Below are some fequently asked questions about Lifespan Learning Institute. Please click on a title to read more.

Can I exchange my purchase?

The same policy applies to both refunds and exchanges. However, if you want to exchange your item call (310) 474-2505 or email: for exchange approval code. Have the program title of the item you would like to receive.

 

Grievance Policy

Lifespan Learning Institute is fully committed to conducting all activities in strict conformance with the Ethical Principles of the APA, BBS, BRN, and NBCC. Lifespan Learning Institute will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Education Chair in consultation with the members of the continuing education committee and the program Chairperson.

While Lifespan Learning Institute goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the program staff which require intervention and/or action on the part of the program staff or an officer of Lifespan Learning Institute. This procedural description serves as a guideline for handling such grievances.

When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken.

1. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The CE Chair will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.

2. If the grievance concerns a program offering, its content, level of presentation, or the facilities in which the program was offered, the program chair will mediate and will be the final arbitrator. If the participant requests action, the program chair will:

  1. Provide a fee credit toward a future program or
  2. Provide a partial or full refund of the program fee.
  3. Actions 2a and 2b will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.

3. If the grievance concerns the Lifespan Learning Institute CE program, in a specific regard, the CE Chair will attempt to arbitrate.

A grievance can be submitted to the CE Chair, Dr. Marion Solomon, by phone 310.474.2505 or by fax: 310.475.3313

How can I cancel my Lifespan conference registration?

Individual programs have specific terms of service to which you agree when registering on line.

If Lifespan Learning Institute cancels or postpones a program, a full refund will be issued.

  • Cancellation must be made in writing (by mail or by email) and received in our offices at least 10 days prior to the first date of the program.
  • All cancellations are subject to a cancellation fee of 20% or thirty dollars, which ever is greater.
  • The cancellation fee is applicable even if you selected "pay later" and have not yet paid.
  • No refund will be made for cancellations made within 10 days of the start of the program.

How can I download my MP3s onto my iPhone/iPad?

These Apple mobile devices require an App to download and play. There are many available in the iTunes App store. For example:

iDownloader Free - Downloads and Download Manager app that works on mobile Apple devices.

Download on the App Store Badge

Step 1: Click on the iDownloader app browser and type lifespanlearn.org for URL address.

Step 2: Log into your account. Click My Downloads.

Step 3: "Click to Access." A window will open. Select Download.

Step 4: Save file (option to save to Main folder or create new folder).

Step 5: Click on small triangle in right lower corner. At bottom of screen iDownloader navigation appears. Select Files.

Step 6: Click on MP3 files you want to play. Click Hide to return to previous list of files.

[NOTE: If your MP3 files are zipped select Extract to unzip them and a folder will appear with multiple MP3s inside.]

 

 

How do I access my purchased items?

Audio Programs: Your order confirmation email contains the link to your download area.  You are authorized to download each file 3 times. If you prefer to receive a single large .zip file of the tracks, please make a note in your order and you will receive the direct link within 1 business day.

Videos: You will receive a separate email with a direct download link for your video.  This provides a smoother download experience for such large files.

Home Study Tests: You will receive a separate email invitation with access information for the test within 1 business day.

How do I return my purchase?

When returning an item please do the following:

  1. Please refer to your packing slip for return information.
  2. Pack the item securely in the original package, if possible.
  3. Enclose the bottom portion of the original packing list with the item. Be sure to keep the top portion of the packing list for your records. If you cannot send your packing list, please include your order number, billing name and address with the item.
  4. All productions must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit.
  5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  6. For your protection, we recommend that you use UPS or Insured Parcel Post for your return.
  7. Keep the Return Tracking Number from the package you are returning to insure that the package is returned.


Ship the return package to: Lifespan Learning Institute 1023 Westholme Avenue, Los Angeles, CA 90024

 

 

Students with Disabilities

In accordance with the American with Disability Act (ADA), please contact our office (310.922.3868) at least 2 weeks before the program if you need special accommodations

 

What is eligible for a refund?

We want you to be fully satisfied with every item that you purchase from Lifespan Learning Institute. If you are not satisfied with an item that you have purchased, you may return all media products (DVDs, CDs, books) within 30 days of delivery for a refund of the purchase price, minus the shipping, handling, and $20 restocking charges.
 
The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure full credit.

 

What is your disclosure policy?

The Lifespan Learning Institute has implemented a process where everyone who is in a position to control the content of any educational activity must disclose any relevant financial relationship with a commercial interest. The speakers, presenters and planning committee members for this educational activity disclose that they have no relevant financial relationships with commercial interests.

 

When will I receive my refund?

You can expect a refund in the same form of payment originally used for purchase within 10 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.